Straight answers before you start
Local support in China: questions and boundaries
For business visitors, work travelers and tourists who want one bilingual local point of contact before arrival and, when separately agreed, beside them on the ground.
Is the consultation really free?
Yes. Asking questions, discussing your needs and leaving your contact details is completely free. There is no checkout, consultation fee or payment requirement.
When will I hear back?
A local person in Shenzhen will reply to your email within 24 hours. Check your spam folder too. You can email us directly at yzh317179958@163.com.
You have no reviews. Why should I trust you?
We do not yet have real customer reviews that we can publish, and we say that plainly on our review policy page.
What you can verify now is our public price list, our written service boundaries, 31 public guides, our operating company — Shenzhen Dingbo Intelligent Technology Co., Ltd. — and the 24-hour email reply commitment.
Who is China Unboxed for?
It is for people coming to China for business, a work trip or a holiday who need practical local help. You may need one answer before you fly, or a person beside you for agreed parts of the trip. The scope starts with your real dates, cities and purpose.
What details should I send?
Your email is the only required field. You can also leave your WhatsApp, WeChat or phone number, and tell us your dates, city, questions or expected goals. Any language is welcome.
Do I need to pay or book to ask a question?
No. You can contact us without paying or making a booking. We will discuss your needs first. Any later on-the-ground service is agreed separately in writing.
What is outside your scope?
We do not issue invitation letters, visas or any official document — we walk you through the free official route instead. We do not give legal or tax advice. We do not write contracts. We do not issue certified third-party inspection reports; for those we tell you which firm to hire. We never hold or exchange your money.
Who reads my request?
A person in Shenzhen reads the itinerary and writes the reply. The service is bilingual and built around practical steps in China, not an automated itinerary or a generic list of links.
What business support can you provide?
The full directory covers 30 specific tasks before departure, on arrival, during the trip and when something goes wrong. See the service directory and published prices.
Do you still plan leisure trips?
Yes. Tourism remains part of the service. If you want a hosted sightseeing itinerary, you can use the hosted-trip inquiry to choose a city and experiences.
Can you help with a hospital visit?
We can help with registration, practical and administrative translation, and separately quoted accompaniment. We do not give medical advice, make a diagnosis, prescribe treatment or buy medicine on your behalf. This is not emergency medical care. See the health assistance boundaries.
Can you guarantee a visa, invitation letter, border entry or official approval?
No. We can explain the route that fits the passport and itinerary you submit, the preparation steps and where to obtain official documents. We do not issue or guarantee a visa, invitation letter, entry decision or official approval. The responsible authority makes those decisions.
What happens when you cannot answer or deliver something?
We say that it is outside our scope and tell you the appropriate type of organization or professional to ask instead. We do not hide that boundary behind vague language or promise an outcome controlled by someone else.
How do I begin?
Use the start page and submit the trip details requested there. Start with a free conversation.
Start with a free conversation.
Tell us your plans, dates and questions. We will discuss your needs by email and reply within 24 hours. There is no consultation fee or payment step.
Free consultation. A personal email reply within 24 hours.