Cancellation Policy
Host days have one clear window; each selected experience carries the licensed local provider's written policy.
Last updated: July 21, 2026
You contract with our operating company. Your itemized written proposal and booking confirmation identify the services, providers and final terms that apply before payment.
Personal host days
A personal host day may be cancelled at least 48 hours before its scheduled start without charge. A cancellation received less than 48 hours before the start, or a no-show, may be non-refundable. Cancellation is effective when received through the confirmed booking channel in writing.
Individually arranged experiences
Each experience follows the cancellation and refund policy of the licensed local provider delivering it. We state that policy in writing in the itemized proposal before payment. Provider deadlines, non-refundable tickets or deposits, weather terms and processing times may differ by experience.
Mixed cancellations
Cancelling an experience does not automatically cancel the host day, and cancelling a host day does not automatically cancel tickets, appointments, vehicles or other provider bookings. Tell us exactly which item you want to change so we can apply the relevant written policy.
Changes requested by guests
Date, city, host-hour and experience changes are subject to availability. Any revised scope, provider policy or price is accepted only after written confirmation and an updated itemized proposal.
Provider closure or restriction
If a licensed local provider cannot deliver an experience because of severe weather, government restriction or a full operating closure, we will coordinate the rescheduling, substitution or refund options available under that provider's written policy.
Robotaxi and other conditional experiences
Robotaxi & Future Mobility is offered only when operational and subject to platform requirements. The applicable substitution or refund treatment will be stated in writing for that experience.
How refunds are made
Approved refunds are returned through the payment method and by the party identified in the booking terms, subject to the relevant provider's processing time and currency handling.
Contact
Email hello@dingboai.com and include the booking name, scheduled date and the specific host day or experience you want to change.